In marketing, offers are the gateways to lead generation. Without them, site visitors have no way of getting converted into leads. They are also a critical tool for nurturing existing leads into a position that makes them more sales-ready. But gosh, isn’t the word ‘offer’ so utterly vague and abstract? What the heck is a marketing offer, and what are the qualities of a good one?

Because we see so many marketers get tripped up on this concept, let’s discuss exactly what a marketing offer can be, highlight the characteristics of an effective offer, and explain how you can start using them the right way.

What an Offer Isn’t

Sometimes the best way to explain what something is, is to first identify what it isn’t. Unfortunately, many of the things marketers sometimes consider to be marketing offers aren’t actually offers at all. First, let’s clarify. What marketers should classify as an offer is something of value that a website visitor must complete a form to get access to. And yeah, sure — you can put just about anything behind a form. But there are certain things that, when put behind a form, just won’t contribute much of anything for your lead gen or lead nurturing initiatives. We’re not saying you shouldn’t bother with these types of content. What we’re saying is that you shouldn’t put them behind forms or rely on them to effectively generate and nurture leads.

Here are some great examples of things you should never consider to be a marketing offer:

• ‘Contact Us!’ Okay, so you can put this one behind a form if it’s one that allows site visitors to email you. But this will never bring in leads as effectively as true offers will.
• Product-Centric Content: We’re talking brochures, product videos, etc. Yes, these can be great tools to introduce to leads who are close to making a purchasing decision, but there’s no reason they should be gated behind a form. You should want your site visitors to be able to access this type of content freely and frictionlessly. And if site visitors are looking at this type of content, they’re likely already in your sales funnel and much closer to making a purchasing decision.
• Customer Case Studies: Just like product-centric content, customer case studies are likely something you want to make it very easy for visitors to access. Making a visitor or lead fill out a form is unnecessary.
• Fact Sheets: Simply put, fact sheets and other company-focused content is not lead generation material. 

What an Offer Is 

The good news is, you have quite a few great options at your disposal in terms of the types of offers you can, well, offer your target audience…

• Ebooks
• Guides
• Webinars (Live & Archived)
• Slideshows
• Kits
• Industry Case Studies
• New Industry Research
• Templates
• Free Tools
• Free Trials
• Product Demos
• Consultations
• Coupons

What Makes an Offer a Good One?

While the types of offers we mentioned above are all great options for marketing offers, there are a number of qualities that an offer should possess in order for it to be effective for lead generation and nurturing. Here are our top three:

1. Is High Quality/Premium and Valuable to Your Target Audience

The important thing to remember is that, if you’re requiring a site visitor to complete a form in order to obtain your offer, the value of that offer needs to be compelling enough to convince those visitors to fill out the form. People don’t like to give up their contact information freely, and your lead-capture form will create some friction. So if you start putting mediocre, low-value offers behind your forms, your business will start to get known for bad offers that aren’t worth the form completion, seriously hurting your lead generation and nurturing goals.

In the simplest sense, an offer is valuable if it addresses the problems, needs, and interests of your target audience. This value could also mean different things for offers used in different stages of the sales process. For example, an offer you’re promoting to generate net new leads at the top of your funnel (like, say, an educational ebook or a webinar) is likely valuable because it educates your prospects and fulfills a need. A free product trial, on the other hand, may not be as educational in nature, but it’s still a very valuable offer for existing leads you’re trying to nurture and who are closer to making a purchasing decision.

2. Aligns With Your Business and the Products/Services You Offer

A great marketing offer complements the products and services your business sells. That educational ebook is probably not very focused on how awesome your products and services are, but it should address concepts that align with your paid offerings. For example, HubSpot sells inbound marketing software, so our offers focus on helping prospects with their marketing challenges. These offers help set HubSpot apart as an industry thought leader and educate prospects about the problems our software helps to solve.

3. Targeted to the Right Buyer Persona at the Right Time

As we hinted at before, a truly great marketing offer also takes into account a person’s point in the sales process as well as that buyer persona’s specific interests and needs. How this really comes into play is in lead nurturing campaigns and how you decide which calls-to-action (CTAs) to place where on your website.

If you use lead management software, you can easily collect key pieces of information (AKA lead intelligence) about your prospects that will help you segment your leads into nurturing campaigns based on their buyer persona, their point in the sales process, and what you can determine their interests are based on their activity on your website. Sending them offers that appeal to those interests as well as how close they are to making a purchasing decision can help you better qualify a lead before he/she gets handed off to sales. For example, if your business is in plumbing and a first-time visitor comes to your site and downloads an ebook on how to unclog a minor plumbing backup, you might enter them into a lead nurturing campaign that then invites them to also attend a webinar about common plumbing problems and how to fix them. As they move further through the sales cycle, you could then offer them a coupon that discounts your services for that (apparently) not-so-minor drain problem they’re having.

The same concept applies to how you choose which calls-to-action should be placed on different pages of your website. For example, if you conduct analysis that shows that your blog is typically how new visitors find you (whether through social media, search engines, or another referrer), you can infer that many people who land on your blog are first-time visitors to your website. Therefore, on your blog, you should probably place CTAs for offers that appeal to people who are just entering the top of your funnel and know little about your company (like an educational webinar, ebook, or kit, for example). On the other hand, a visitor on something like a product page probably indicates someone who is much closer to a purchasing decision. What might be more valuable to those types of visitors is a CTA for something like a free product trial, or a demo if you’re a software vendor.

How to Leverage Your Offers Effectively

Now that you have a much clearer understanding of what makes a good marketing offer (and what doesn’t), let’s dive into some offer best practices. After all, you can create a ton of great offers, but if you’re not using them to your best advantage, they’re not going to do much good to generate and nurture leads.

1. Create a lot of targeted offers. First things first. With all that talk about targeting and segmenting the right offers to the right buyer persona (at the right time), you can probably guess that what all that translates to is a need for a variety of offers. Building up an arsenal of offers is the toughest part of the whole process, but it can mean the difference between good results and awesome results. Create a spreadsheet that allows you to list the offers you currently have, highlight the holes in your group of offers (for what topic are you missing an offer that your audience would appreciate?), and map offers to the various points in your business’ sales process. Then slowly work through your offer to-do list, gradually filling in those gaps.

2. Put offers behind lead-capture forms. If offers are the gateways to lead generation, lead-capture forms (AKA conversion forms) are the gateways to your offers. Always place your offers on landing pages, gated by forms. This allows you to collect information that helps you qualify a new or reconverting lead and track what they’ve downloaded from you throughout the sales cycle.

3. Create calls-to-action, and place them appropriately. We mentioned this above, but it’s an important one. Create CTAs for each of your offers, and align them with the pages on your website. In other words, if you’re that plumber we mentioned above and you just wrote a blog post about the best and worst products to unclog a drain, you might place a CTA for your free guide to the best plumbing products of 2012. Once you have created awesome-looking CTA buttons for your site and you’re moving onto ninja status, you can also test different versions of your CTAs to determine which ones generate the best click-through rate.

4. Create blog content around your offers. Take that last best practice one step further, and create content specifically around your new offers to help launch and promote them. So if you just created that ‘Best Plumbing Products of 2012′ guide, why not write a blog article that highlights the top 5 products mentioned in the guide and couple that with your CTA, explaining that readers can learn more by downloading the new guide? Excerpts make for easy blog content, so you’ll be killing two birds with one stone!

5. Promote your offers in social media. The promotion of your offers shouldn’t have to remain on your website. Use social media as a promotional vehicle by sharing links to the landing pages for your offers and briefly explaining their value in your tweets, Facebook/Google+/LinkedIn posts. Spend some time to build your social media reach so you can expose your offers to as large an audience as possible.

6. Use them in email marketing and lead nurturing. As we mentioned above, offers are critical to a business’ lead nurturing efforts, but you can also promote them using general email marketing as dedicated sends. Promote your new offer in a dedicated email send that only highlights that one offer and conveys its value. If it’s a very general offer that every buyer persona in your audience would enjoy regardless of their point in the sales cycle, send it to your entire list. If it’s a more targeted offer, segment your list, and send it only to the people to whom it will appeal.

7. Align offers with prospects’ point in the sales process. This is another one we’ve already talked about, but it’s worth emphasizing. Aligning the offers you use in your lead nurturing campaigns and in the CTAs on your website with a prospect’s likely position in the sales cycle will not only help to better qualify a lead, but it may also shorten the sales cycle, as a prospect will be much closer to a purchasing decision with a ton of knowledge about your business before he/she even talks to a sales person.

8. Track performance with your analytics software. Measure the performance of your offers. This will help you identify which types and topics of offers are successful in generating leads and customers so you can create more offers around those topics or in those formats, helping you become a much more effective marketer. Do your prospects prefer webinars to ebooks? Do they only care about certain topics that your offers are addressing? Use what you know to improve your lead generation and lead nurturing efforts in the future.

How many offers are in your back pocket? How much do they factor into your business’ lead generation and nurturing efforts?

Image Credit: Paul Tomlin

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Content creation is central to your inbound marketing success, but as your volume of written content increases, inconsistencies are also bound to arise. Whether due to lack of clarity in your own head about the style with which you want to write, or disjointed communication across the content creators in your organization, failure to decide upon and document accepted editorial guidelines is a recipe for inconsistent messaging and an incoherent brand experience.

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I’m headed to (hopefully) sunny San Diego today for the annual Online Marketing Summit conference where I’ll get to present on one of my favorite topics: Optimization. Of course, if you read Online Marketing Blog very often, you’ll know my definition of optimization is a bit different than traditional SEO.  My post last Thursday “Are You Optimized?” touched on this.

The competition for attendance during the breakout sessions at OMS is really tough during the time slot I’m scheduled for. SAP, Wider Funnel and SAP are all presenting at the same time as I’m giving the all new “Optimize THIS: Integrating Social, SEO & Content presentation”. This post is a bit of a preview on the presentation so if you’re at OMS this week, make sure you check it out.

In Optimize THIS, I have about 45 minutes (including Q & A) to help attendees learn the principles and best practices of optimizing content and social media participation for better marketing performance.  Most marketers and even consumers face a deluge of information as they look for answers online. Google has morphed itself into an entirely new type of social search engine and the state of flux has many businesses facing new challenges that are difficult to keep up with.

There’s plenty of speculation that businesses like Google that have attracted a huge user base because of their ability to organize and provide useful, relevant information see free or organic information as a problem to the advertising solution. In other words,  SEO is seen as a bug, not a useful way to modify websites so search engines can crawl and index them more effectively to the benefit of all: user, brand, search engine.

Google Dominates search, but should they dominate your online marketing?  What would happen if Google disappeared tomorrow? What if your business disappeared from Google tomorrow? What would that mean to your marketing? What would it mean to your business? There are numerous stories of companies devastated as collateral damage to algorithmic updates.

Google’s market position over-influences SEO practitioners to develop keyword glossaries, create, promote and optimize content solely focused on Google. That’s a reasonable approach, but I for one, am not a big fan of putting all my marketing eggs in one basket. The perceived reward of single stop marketing is also a risk.

Diversification or “Un-Googling” your online marketing isn’t just good for mitigating risk, it’s also a better approach to meeting customer needs, especially when optimization is viewed holistically with the way a business communicates digitally with its customers.

A more customer centric approach to online marketing is the catalyst for integrating content marketing, SEO and Social Media. The icing on the cake of customer centric online marketing diversification is even better organic performance on Google vs. focusing solely on traditional keyword popularity and links.

The road to Social, SEO and Content Marketing integration is through understanding the fundamental shifts in how consumers discover, consume and share information online. Search behaviors are not just inspired by a consumer need, but by paid, owned, earned and share media. The consumer journey online for solutions weaves its way through search and social interactions finding, interacting, reacting, buying and sharing.

Online commerce and content are increasingly a social experience and content is the key to helping companies Attract, Engage and Inspire their target audiences to act: purchase, interact and share with their networks.

What does a customer centric optimize content marketing approach look like? Start by identifying common customer characteristics. Segment that data and develop consumer profiles or personas that describe: Search Keywords, Social Topics, Pain Points, Triggers and Goals. Figure out what information would be most meaningful during the stages of your customer segments’ journey through the buying cycle. Essentially, find out what customers care about and leverage that data in a way that allows you to target your “best” customers as a group.

Translate what you now know about your customers into a content plan that addresses pain points, triggers and consumer goals with brand content optimized for search keywords and social topics. Implement website, blog, social content and engagement marketing to meet your target customers needs with the right context, relevant language and meaningful topics that will inspire them to take action.

Structure your content marketing plan with optimized and socialized channels of distribution. We like the hub and spoke model that can scale to a “constellation” of hub and spokes.

Monitor social channels for community response and engagement with socialized content. Use web analytics to monitor search and user experience impact of your content on engagement, fueling social network growth and of course, inspiring sales.

By formulating a content plan based on consumer segment information needs as they move through the buying cycle, optimization can be more in tune with customer interests than generic keyword popularity. Content is more helpful, usable and likely to be shared socially. For customers prone to use search, you’re visibile. For those that focus on social channels, you’re there too. For those that use both: even better.

There’s a lot more to say on this topic (as I’ve done in Optimize) but you can expect to see plenty of screen shots and some examples in my presentation tomorrow. If your’re ready to get optimized for 2012 and beyond, I hope to see you there.

2/7 OMS – San Diego
Hilton San Diego Bayfront
Optimize This: Integrating Social, SEO & Content
Learn the principles and best practices of optimizing content and social media participation for better marketing performance
11:45 AM–12:30
Room: Sapphire H

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Which is better? 50 qualified social media followers, or 1,000 followers, many of whom will never buy from you? The answer may surprise you.

In social media, reach is of critical importance. It directly impacts how much your content and messages get shared, it increases your business’ ability to get found and generate leads, it can help extend your online footprint as a thought leader, and the list goes on. In other words, in an online world, social reach shouldn’t be a trivial factor for businesses leveraging inbound marketing. So, have you figured out what the right answer to our first question is yet? If the title of this article wasn’t enough of a hint, yes, more followers is always better.

It may seem obvious (more is always better….right?), but a lot of businesses fall into the trap of thinking fewer and more qualified is better. In this case, here’s why it’s not…

1. More followers means access to more followers’ followers.

This concept, albeit simple, is pivotal to understanding the overall importance of reach, so here goes. Think about it: Every one of your fans/followers also has his/her own followers, be it 5, 500, or 5,000. Let’s say that a follower who has 5,000 Twitter followers of his own shares one of your blog posts or retweets one of your tweets. Now, that content is getting exposed to 5,000 additional people who weren’t directly following you. If you can understand that every one of your fans/followers might share your content with their friends and followers, now you can start understanding the awesome impact of reach. So even if that original follower of yours never becomes a customer himself, that doesn’t mean one of his followers who saw your content because of him won’t. Now that’s some powerful stuff.

2. Influencers have, well, influence.

If you can build up a large following for your business in social media, you probably have a few influencers among the bunch. While these influencers may follow but never buy from you, remember that these people are called influencers for a reason. They can introduce you to co-marketing partnerships, put in a good word with investors, and provide introductions to other influencers, bloggers, and experts in your industry. For example, if you can solicit an introduction from an influencer to another industry blogger that you can contribute a guest blog post to, you’ll probably benefit from a couple of inbound links. That follower may not have contributed any direct revenue to your business, but those inbound links are very valuable.   

3. Followers who won’t ever buy can still refer your business.

Indirect exposure to your followers’ personal networks can be an invaluable source of business. Okay, so Frank the Facebook fan may never actually purchase your industrial vacuum cleaner for his teeny tiny small business office. But when his buddy, landlord Lenny, is searching for a new one for the apartment building he owns, Facebook fan Frank might just refer you some highly qualified business. Even if landlord Lenny isn’t the type to participate in social media himself, his good buddy Frank is. Need I say more?

4. Social shares impact SEO.

The impact social media is having on SEO is only increasing. Search engines are taking social cues like social media shares into account when they’re ranking your content, which means the more people you can get to share your content in social media, the better.

Let’s say you own a dog grooming business, and you and one of your competitors each wrote a blog article about how to take care of your dog’s coat in between visits to the groomer. But let’s also say your competitor has 10 times as many social media followers than you and his article got tweeted 50 times, generated 20 likes on Facebook, and got quite a few shares on LinkedIn and Google+, too. All of a sudden, your competitor has quite a leg up when it comes to getting his article ranked in search ahead of yours. In other words, because social shares are now one of the factors search engines take into consideration when ranking your content, it behooves you to build up your following and encourage those social shares. If you tweeted your article and you have 1,000 followers compared to your competitors’ 50 followers, you have a much better chance of generating social shares and a much better chance of ranking in search. Those people who shared your content may never become customers of your dog grooming business themselves, but someone who finds your article in search because of them might.

5. Your followers might surprise you.

If you’ve been doing your research and spending time developing buyer personas, you likely have a pretty solid grasp on who your ideal customers are. That’s all well and good, but if you have a very narrow-minded idea of who exactly will buy your products and services, you could actually miss out on a completely different set of people who might also buy from you.

To use a classic example, the makers of baking soda had a very specific use case in mind for their product: baking. But we all know that the uses for baking soda extend way beyond baking –  it can also be used to extinguish small electrical fires, for personal hygiene, and as a cleaning agent, to name a few. And you can bet that some people who buy baking soda never even use it for baking.

The lesson here is that building up a large following in social media could expose your brand and products to a group — or groups — of people you might never have thought would be interested in what you sell. Your product or service may not have completely different, original uses like baking soda does, but your followers could still surprise you. Just because a social media follower doesn’t fall neatly into one of your cookie cutter buyer personas, doesn’t necessarily mean he won’t buy from you.

Always Be Working to Build Social Reach

The ultimate takeaway here is this: just because followers may not directly turn into customers doesn’t mean they’re not valuable. Social media reach can be a powerful thing for any business, and the ones who understand this know that continuing to build reach is a smart social media tactic.

If building reach isn’t something you’re consciously doing, you may want to start working to attract more fans and followers for your social media accounts. In this article, we’ve got some great tips for building reach that can help get you going. Doing so can greatly increase the impact and ROI of your social media efforts. And if you’re having a tough time convincing your boss that building reach is important, share this article with them

In what ways are you working to regularly increase your business’ social reach?

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Facebook in Numbers: Prior to the IPO

The big news in social media and business this week is Facebook’s new IPO.  This infographic from statista and creative commons shares some very interesting figures about Facebook, before it goes public.

Highlights include:

• In 2012 Facebook is expected to reach: 90% of U.S. Social Network Users & 60% of Internet Users.
• Assuming a valuation of $100 billion, Facebook would be work 67 to 100x’s it’s estimated 2011 net income.

The Social Media Buzz

“How to Harmonize Google+ With Your Other Social Platforms”  Search Plus has placed even more importance on blending your online marketing strategy in order to adhere to the social, personal, and personalized search algorithm.  This post offers some great tips on harmonizing Google+ with your current platforms.  Via Search Engine Watch.

“StumbleUpon Kills Direct Links, iFrames Everything”  With over 20 million users StumbleUpon may be getting some heat for their recent updates.  One particular change to be aware of is the removal of all direct links which point back to content sources from within the platform.  If you are a Stumbler I strongly recommend reading this article.  Via Search Engine Land.

“The Social Enterprise: Your Path to Job Security”  While it is not surprising that social networking technologies will receive increased budgets this year it is important to understand the shift that many industries are taking.  Social media has become a recognized method in which your customers and potential customers will consume information about your services.  Social media must be used a s tool to educate, communicate, and engage on an ongoing basis.  Via InformationWeek.

Your Brand & Your Customers

“Inside the mind of your buyers”  Each of your customers has something that makes them different.  It may be their specific pain points or their budget restrictions.  This article provides 6 helpful tips on how to close a sale by focusing on what motivates your customers to buy.  Via Entrepreneur.

“The big tip for 2012: Convergence is here”  The need for a multichannel strategy has been around for awhile.  However, this year marketers will be focusing more and more on the convergence of those strategies.  Some of the trends we are seeing these days are popular television shows encouraging viewers to interact via their mobile device or iPad in real time.  Since we are finding that many customers are multi-tasking the 4 tips within this article provide guidance on dealing with convergence and what steps you should take to keep up with a rapidly evolving means of communication.  Via Econsultancy.

“3 key features of Twitter brand pages”  This piece takes a deeper look at the changes rolled out by Twitter late last year and the potential impact for brands.  It covers changes such as the expanded header area, featured Tweets, and separating your mentions from replies.  Definitely worth taking a look.  Via Ragan.

Working as a Team to Bring You the News – TopRank

Alexis Hall – Pinterest Driving More Referral Traffic Than Google+
Reports are showing Pinterest is now driving more search referrals than Google+ and YouTube.  This post, from Search Engine Watch, explores the question if the online pin board can compete with Facebook and Twitter, featuring an interesting infographic from Monetate.  Via Search Engine Watch.

Brian Larson – Super Bowl Viewers Will Check Phones 10 Times During the Game
Sometimes it takes just the right stat or factoid to drive a point home. Mobile’s growth cannot be denied by any rational person, but how about this stat: super bowl viewers will check their smart phones 10 times during the game. That’s right, the most compelling and entertaining football game of the year, which is augmented by million dollar commercials and halftime performances from Grammy award winning artists, can’t keep viewers from the powerful pull of mobile. The real question isn’t whether you should engage in mobile marketing, but rather are you positioned to be on their screen when they check their phone one of those 10 times?  Via Mashable.

Emily Conley – Inside Facebook’s S-1 Filing: 845 Million Users, $3.7 Billion In Revenues In 2011
On Wednesday, Feb. 1st Facebook filed its S1 registration (which companies use to register securities with the U.S. Securities and Exchange Commission).  The filing makes public certain financial and user data, including:

• 2011 net income: $1 billion (up from $606 million in 2010)
• 2011 revenue: $3.7 billion (up from 1.97 billion in 2010)
• 2011 monthly users: 845 million (roughly 50% active on a daily basis)
• 2011 average daily photo uploads: 250 million

This article also delves into shareholder information and background on the company’s ‘hacker way’ culture centered on having a positive impact on the world. Some very interesting insights into this social media giant’s success!  Via Fast Company.

Ken Horst – 5 Ways to Brand Your New YouTube Profile
YouTube has provided users with a number of smart ways to get more out the Brand/Profile page.  Some of the great updates are the ability to add multiple custom URLs in an area that is clearly visible to users and the ability to create your own custom overly ad for your videos.  You can also prevent other ads from showing up on your videos.  Via Social Media Examiner.

Time to Weigh In:  Have you taken any steps to integrate Google+ with your other platforms?  If so what have you done that has worked?  When trying to get into the mindset of your potential customers, what is the most important thing you should know?

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A 30-second commercial advertisement for Super Bowl XLVI is going for $3.5 million. Can you imagine what you as a marketer could do for your company if you had that kind of budget? If you can’t even fathom what you’d do with a marketing budget that big (and just think, this is just one of many campaigns they’re running this year!), we’ve come up with some ideas for how you can better spend that chunk of change. And if you’re thinking you’d spend it on a commercial during the Super Bowl, well, maybe these ideas will give you some perspective on just how far $3.5 million can go in the marketing world.

25 Ways to Spend the $3.5 Million Budget of a Super Bowl XLVI Commercial

1.) Buy 1,458 years of HubSpot Basic Inbound Marketing Software. Tweet This!

2.) Direct mail the entire country of Sweden. Tweet This!

3.) Hire someone to blog for you for the next 70 years. Tweet This!

4.) Put up a billboard along the highway from Boston to D.C. every one mile. Tweet This!

5.) Purchase 2,333 years of Salesforce Enterprise CRM. Tweet This!

6.) Buy inbound links from enough web pages to fill the Oxford English Dictionary 16 times. Tweet This!

7.) Use PPC to buy a search presence for 2,333,333 keywords after Google dings you for purchasing links. Tweet This!

8.) Give 2,060 employees their own personal version of the entire Adobe Creative Suite. Tweet This!

9.) Send those 2,060 employees to classes so they know how to use the entire Adobe Creative Suite. Tweet This!

10.) Buy the email list of the entire population of Chile and SPAM them; try to do it before your IP is blacklisted. Tweet This!

11.) Repair your company’s spamtastic image by plastering your company logo and tagline across 35,000 park benches. Tweet This!

12.) Hire Al Gore to be your company’s celebrity spokesperson for a full 24-hour day. Tweet This!

13.) Let everyone know Al Gore is your spokesperson by, ironically, printing enough flyers to stick to every single household door in the United Kingdom. Take that, environment. Tweet This!

14.) Buy the stamps to send out your 2012 holiday cards. Let’s hope you have 7,777,777 customers. Tweet This!

15.) Purchase about 35,000 shares of Facebook after it IPOs. Tweet This!

16.) Keep a web designer on call 24 hours a day for 4 years to change your website whenever you want. Tweet This!

17.) Commission enough content from the Zerys Content Marketplace to post a new blog to your website every hour of every day for the next 26 years. Tweet This!

18.) Hire the entire graduating class of Emerson College’s Masters of Marketing program to work in your department. Tweet This!

19.) Or, if you’re happy with your current team, you could send 23 of them to get their MBAs. Tweet This!

20.) You should probably also buy them all brand new MacBook Airs for their studies; you’ll have enough money left over to hoard 3,477 for yourself. What? Marketers love Apple products! Tweet This!

21.) Hire Lady Gaga to follow your CMO around all day, singing “Happy Birthday” on repeat, every year for the next 145 years. Tweet This!

22.) Develop 542 mobile apps. Because the other 541 just weren’t good enough. Tweet This!

23.) Purchase enough color toner to print brochures that can span the Atlantic Ocean from Dublin to Boston. And then back again. Tweet This!

24.) Pay to rank for the rarely searched keyword phrase, “best company in the world” for 11,666 years. Tweet This!

25.) Air 17 regular commercials on network television any other time of the year. Tweet This!

Now just think of what you could do with the additional $1-2 million you’d spend actually producing the commercial…

If you had $3.5+ million to spend on marketing, how would you use the money?

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In a recent statement Larry Page said if you don’t get SPYW then maybe you shouldn’t work at Google. To understand why he thinks this is such a good idea–and why the rest of the world thinks it isn’t–we need to revisit the concept of filter bubbles and why they are such a bad idea.

Last year Eli Pariser released the book the Filter Bubble (see my review of the the Filter Bubble). As part of the promotion, he was asked to speak at TED. While I wasn’t there, I understand from people who were in attendance that it made several Googlers in the audience … lets go with “uncomfortable” …

 Here’s the problem in a nutshell: when you work at Google, your fellow employees, friends, and people you connect with on social networks like Google Plus are going to be some of the smartest, technologically savvy, and Google-centric people in the world. This is not true for the rest of the online population. Using SPYW to take the collective wisdom of your social network of Google employee/friends to influence your search results is a really good idea. When your friends aren’t Google employees, are not the smartest people on the planet, and in some cases are narcissistic and generally a lot more self interested, using your social graph to influence your search results is somewhere between stupid and insane.

We come back to the basic concept of filter bubbles. Using filter bubbles only works if everyone in your filter bubble is smart, worldly-wise, and open minded to different view points and perspectives. Paradoxically, this is self-defeating logic. If your filter bubble is “good” and you don’t realize that everyone else’s isn’t, you’ll never get why filters bubbles and ideas like SPYW are such  bad ideas.

To be clear, this isn’t a case of sour grapes. All of my sites that I care about are doing better since SPYW went into effect. I’m playing the “social game”: broadcasting, engaging, and sending Google the signals it’s looking for so my websites benefit from SPYW and personalized search. However, I can tell you thatwhen I use Google as a regular user looking for answers to questions I don’t know and things I need to buy, I see the results are more polluted by the efforts of other marketers like myself who are playing the same social engagement games I do. The search results aren’t better. It’s nice to sit in the ivory tower of the GooglePlex and say this will teach people to choose wisely who they interact with on social networks. But, in reality, that type of thinking shows they are in a filter bubble: people have a tendency to act in their own best interests. Thousands of years of human history prove that people are really good at reacting to short term dangers like a lion or wolf who starts hunting near their home, but people are really bad at reacting to long term dangers like wildlife conservation, widespread deforestation, climate change, energy consumption, financial responsibility, worldwide poverty, and global starvation.

As regular users notice a decline in the quality of Google results, most of them won’t understand or quite frankly care that the people in their friend network are to blame. There is only so long you can serve inferior results and distract people with cutesy holiday logos before they decide to try another search engine.

photo credit: Shutterstock/NemesisINC

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This post originally came from Michael Gray who is an SEO Consultant. Be sure not to miss the Thesis Wordpress Theme review.

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As a society, how we watch, read, and consume information is fundamentally changing. News, information, and entertainment will never go back to “the way it was,” and this change will have a powerful impact on all aspects of inbound and outbound marketing. In 2012, marketing is publishing, so let’s learn how to be a great publisher in an industry under constant disruption.

This week, some of the most intense shots yet were fired in the battle for the eyes and mind of the world. Stop. Listen for a second. Do you hear the cries and confusion? Those are the cries of the publishing and broadcast executives.

As a marketer, you should be cheering.

Amazon’s Unwavering Assault on the Publishing Industry

Brick and mortar bookseller Barnes and Noble announced this week that it would no longer stock books published by the digital book juggernaut, Amazon.com. “What’s that?” you ask? “Amazon publishes books? But I thought they only sold them.” That’s right — Amazon is a book distributor AND publisher.

In the fourth quarter of 2011, Amazon said it sold millions of Kindle electronic reading devices, but the business still came in a billion dollars in revenue below Wall Street expectations.

But Amazon doesn’t care.

As reported by the New York Times, Amazon published 122 books in the fall of 2011. This number is seemingly insignificant when compared to the total number of books published by all publishers during the same time period. But what doesn’t matter, because a secret about the publishing industry is that it makes most of its money from a small group of best-selling books and authors. Amazon understands this and seems willing to lose money in order to take the best and brightest writers away from traditional publishing houses. And with more than $6 billion in the bank, it can.

Barnes and Noble, citing the lack of ability to sell ebooks from Amazon’s published works, has decided to return the favor by not selling the print versions of those Amazon-published books in its stores. This marks a continued battle for control over distributing the words of the world.

The Third Wave of Media

Salar Kamangar, CEO of YouTube, believes that we are in a third wave of media. At an event in California this week Kamangar said, “The first wave was the broadcast networks. The second wave was cable networks. Now, it’s about giving people exactly what they want to watch today.”

Mashable reports that YouTube has invested more than $100 million into premium content channels around niche topics including food, fashion, pets, and fitness, making it clear that YouTube is willing to spend money to be a major player in this third wave of media. This week, YouTube hired Bruce Seidel, who oversaw shows on the Food Network and Cooking Channel, to lead programming for YouTube’s new food-focused channel. According to a New York Times article, Seidel hopes to “discover new stars and galvanize the niches that are driving the internet food conversation.”

User Experience and the Third Wave of Media

Since the early beginning of the internet, pundits have discussed the rise of internet-based entertainment, but the fact of the matter is that online video has never really made it into the living room. One core barrier that is too frequently ignored is the user experience of watching online video compared to watching television. People watch television to relax, and having to click a new video to watch on YouTube every three minutes is not relaxing. Plus, you have the added anxiety that, for many people, the computer equals a device, and devices subsequently mean stress. 

It is the deficiency of user experience that third wave media companies have to overcome in order to infiltrate the living room. But Kamangar, who plans to launch 100 niche content channels on YouTube this year, says, “The idea is that you’ll subscribe to a channel, and you’ll go and just keep watching.”

Niche AND Quality

The knock against many ebooks and online video shows is quality. The fact of the matter is that because anyone with a computer or video camera can create an ebook or online show, the quality and production value in many cases is much lower than that of traditional publishing houses and cable networks. That’s why Amazon is signing top-quality authors and YouTube is hiring some of the best minds in cable programming. Both of these companies understand that, to take over the living room, the core content has to be remarkable.

The idea of remarkable content isn’t anything new. However, content has the potential to become even more remarkable when it is applied to a niche. And that niche factor is the leverage third wave media companies have over the first and second wave media companies. Imagine if 100 new cable networks launched this year to cover niche topics. It simply wouldn’t happen. Online video providers and ebook authors’ best shot at disruption comes from a laser focus on increasing content quality standards while still serving and representing niche communities currently underserved by cable networks.

Change Is Hard: AKA Why This Hasn’t Already Happened

The fact that the world is constantly changing isn’t news to any of us. We write it off as a fact of life. Despite this constant change, we are at a paradox. Change is easy to hate, especially major disruption to our daily routines and habits. And it’s not that we as people or as a society don’t want to change. It’s the simple fact that change is exhausting.

Chip and Dan Heath explain this idea perfectly in their book, Switch. The Heath brothers write: “Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion.”

The way we read, watch, and consume information is changing at the pace of a rapid turtle. This means that you won’t blink and suddenly live in a world where no publishers exist, but every couple of months, a stack of small changes starts to become noticeable, and the media world becomes slightly different. Before you know it, a few years have passed, and the media world is completely different.

Marketing in a Transitional Media World

It’s time to find your niche. The way information is distributed is gradually yet radically changing around us, which means you can’t wake up years from now and decide that it’s time to change. It’d be too late. Instead, you need to take action now to be an active part of this transitional media world.

Start executing on these four action items today to not only survive, but also succeed in the next generation of media.

1. Find Your Niche – Your niche isn’t the product you sell. Rather, your niche is the subject matter that is of greatest interest to your prospective customers. If you sell supplies to auto body shop owners, then your niche is content about operating a successful auto body shop in every facet of the business, even those for which you don’t have products to sell.

2. Balance Quality and Velocity of Content – The challenge of content in the online media landscape is that content has to be high quality enough to stand out, but also be agile enough not to be out of date the moment it’s published. The only real way to know what a good quality/velocity balance is for your business is to test different options to understand what works the best for your niche. You can do this by changing the frequency in which you publish blog posts and other content. Do you get more leads and engagement when publish a blog post every day, or once a week? Do blog posts that you spend more time polishing and improving generate more traffic and leads than other posts? These are the elements to test as part of your marketing content. 

3. Have a Personality – Don’t be bland. Look at the text or videos that capture your attention. They probably have a clear point of view and an interesting tone. Don’t be afraid to be fun, sarcastic, edgy, or any other tone that aligns with your brand and products.

4. Start Planning Beyond the Desktop Computer Screen – For most of us, we still think of a computer as the device that sits on our desk with a big screen that isn’t touch-sensitive. But from the Kindle, Nook, and iPads to iPhone and Andriod smartphones, the definition of a computer has changed. Yes, these changing devices will impact your marketing content. And it isn’t just about their size, but it’s also that they all have one key element in common: touch. Start thinking about what your content looks like in a world without mice (the computer kind). It will have a huge impact on how we design our content and collect information from our leads.

Success of digital-only magazines like the Daily demonstrate that consumers are willing to not only consume but also pay for touchable content that is personalized for their devices. Survey your target audience, and understand what devices they are using to consume information. Then make sure your content works well on the most popular devices.

Change is here.

Image Credit: Ariane Middel

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Email is a powerful marketing channel, but it’s also one that presents many questions and difficulties. In its 2012 Email Marketing Benchmark Report, MarketingSherpa surveyed 2,735 companies and asked them to rank the significance of 12 common email marketing challenges. In this blog post, we will focus on the top five challenges and suggest some ideas through which you can address these issues.

The best inbound marketers like to amass valuable data across their different channels. For instance, they might like to see the possible relationships between landing pages and emails or track the sales process of an email conversion. In addition to the obvious reporting benefits such integrations provide, they also open the door to a much more enjoyable experience for email subscribers.

Just think about it: if you could bridge the gap between email marketing performance and social media activities, landing page conversions, or new customer acquisitions, you are that much closer to improving your sales funnel and delivering content that your community loves.

‘Other data,’ including form submissions and activities on site, can point you to the resources your recipients are truly interested in. In that way, you have a clear understanding of how to further engage them through careful targeting and segmentation.

Solution: Integrate Your Data Systems

In order to integrate your email marketing with your other data systems, you need to use marketing software that allows for that integration to take place. In fact, integration is the foundation on which HubSpot’s software was built as it connects SEO, blogging, social media, lead management, and reporting with email marketing and lead nurturing.

Combining your different marketing databases allows for clear segmentation and the ability to better target your customers and prospects with relevant email messages. Once you have access to an integrated marketing system, keep your buyer persona in mind and focus on the opportunity to target the right audience with the right message.

The more targeted your email campaigns, the more content you’ll need. The key to promoting relevant content in email is to provide an offer that is connected to the initial request. What action have your contacts taken on (or even off) your website? Offer them content that fits with their intent and their needs.

Deliverability rate is the percentage of email messages delivered to your recipients’ inboxes
versus the total number of messages sent. It tells you how many of the emails bounced back,
and it’s a sure sign of inactivity. The two factors that influence deliverability rate are soft bounces and hard bounces. The soft bounce is temporary and occurs when an email server rejects an incoming message (for instance, when your recipients’ inboxes are full). A hard bounce, on the other hand, is less benign and represents a permanent error to deliver an email. This generally occurs when the addresses you send to are bad or don’t exist.

A low deliverability rate might get you blocked by ISPs (internet service providers). If your list is full of inactive emails, you don’t really know what your complaint rate is. Sure, you probably look at the total complaints over total list size, but ISPs are actually registering the total number of complaints over the number of active email users.

In addition, ISPs can mark abandoned email addresses as spam traps. So even if you have acquired emails legitimately, the abandoned addresses may have turned into spam traps. Aside from all the ISP problems, low deliverability rate also means you are wasting money sending messages to nonexistent addresses.

Solution: Practice Good Email Hygiene

Start by cleaning up your email list by removing the unengaged addresses. (You can identify these addresses with metrics such as opens, clicks, or website activity.) If you have a really serious problem with deliverability, you might want to redefine your opt-in process to prevent invalid emails from getting on your list. Either ask people to enter their email twice or experiment with double opt-in. Lastly, make sure your recipients have an opportunity to update their email addresses. Invite them to your preference center from every email you send. That might also help you with segmentation and achieving higher engagement overall.

In MarketingSherpa’s survey, marketing professionals shared that their third most serious challenge in respect to email marketing is growing and retaining subscribers. No wonder! Increasing the size of your email list and keeping your contacts engaged in your messages is no easy task. In fact, according to MarketingSherpa, the average email list depreciates by 25% every year.

Unfortunately, companies often battle this problem by purchasing lists. This practice will surely get you into trouble: it might add invalid addresses to your list, and thus, pollute your entire database. Even if the addresses you acquired are valid, the new recipients will most likely not be interested in your content and either unsubscribe or not engage with your emails altogether.

To retain subscribers, a lot of companies also send fewer emails, thinking that the communication frequency might in some way define engagement. A few emails means they are more special, right? Wrong. Frequency of emailing, as we have established in our Science of Email Marketing research, doesn’t necessarily negatively impact subscriber retention.

Solution: Earn Your Email Subscribers

Don’t purchase email lists; instead, earn your subscribers. Be clear to your target audience about what they will get out of subscribing to your emails. Give them a clear description of what the value proposition is. For example, will your emails offer: (1) tips and tools on how to run their business more efficiently, (2) product updates from your company, or (3) special offers via email? Your audience will want to know “why” they should subscribe before they decide to clutter their inbox with even more emails.

Are you concerned that you are emailing your subscribers too often? Give this thought a break and instead ask yourself if you are emailing the right people with the right message. In order to retain your email subscribers, you’ll need to provide them with ongoing value that is targeted to their needs. Make sure you are segmenting based on knowledge you have about your recipients.

Don’t limit your email testing to subject lines. Embrace testing of various elements in your email marketing efforts to optimize email performance. For instance, you can do A/B testing of the landing pages you’re promoting in your emails.

Achieving measurable ROI (return on investment) is another challenge that marketing professionals face in the land of email marketing. It’s difficult for them to connect the dots between the messages they send out to prospective customers and the moment when these subscribers get further engaged and turn into customers.

Interestingly enough, this problem is tightly connected to challenge number one — integrating email marketing with other data systems. When your marketing channels are not speaking to one another, it’s hard to identify how they affect conversions. For instance, you might see that your email blast got a 3.4% click-through rate (CTR), but can you also see if that communication contributed to generating new leads? What is more, do you see if it resulted in any new customers?

Solution: Closed-Loop Marketing

The solution to achieving measurable ROI from your email marketing campaigns is to practice closed-loop marketing. Follow a contact from the point of visiting your website through further engagement (viewing other web pages, downloading resources, clicking on your emails), to her final conversion into a customer. Implementing closed-loop marketing empowers you to track leads from their initial channel through a first conversion all the way to becoming customers. Such intelligence, in turn, enables you to identify your most powerful marketing channels and assign clear value to each of them. In this way, you will be able to measure the ROI not only of your emails, but also of your other efforts, which might include social media marketing and blogging.

Your email campaigns should only be a part of your holistic marketing approach. The real power comes from achieving a strong marketing mix. Email cannot be truly as fruitful just by itself; rather, it should also strengthen your other initiatives, just like you shouldn’t use social media in a vacuum, only rely on blogging, or trust that search engine optimization is enough to meet your goals. This, however, seems to be a challenge for marketers. How do you optimize your sales and marketing funnel with emails?

Most marketing professionals are accustomed to sending one-time email blasts that are not necessarily related to the actions of their email subscribers, their interests, or needs. Such a practice doesn’t help push leads down the sales funnel, and it can actually alienate them.

Solution: Nurture Your Leads

Lead nurturing sometimes goes by other names: marketing automation, drip marketing, auto-responders, etc. Simply put, lead nurturing is a system that allows you to send an automated series of emails to an early stage lead in order to better qualify them before handing them over to your sales team.

If it typically takes your leads a month to make a purchasing decision, then make sure you’re spreading out your communications to keep them engaged throughout the month. By taking this approach, you save your sales organization time because you educate and qualify the lead overtime.

Among some of the key benefits of lead nurturing is that it enables marketers to establish contact with their fresh leads fast and stay top of mind for potential, and even current, customers. In comparison to email marketing, lead nurturing is also relatively easy to set up because it is automated and doesn’t need a ton of maintenance over time.

What are some of your top email marketing challenges? Do you have any to add to this list?

This blog post is an excerpt from the ebook Introduction to Email Marketing. To gain a better foundation on executing and measuring successful email marketing, download your free copy of the ebook.

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Is Your Blogger Relations Using Push & Pull PR Tactics?

Yesterday digital PR maven Adam Vincenzini pinged me about a post he was researching on how brands could make it easier for bloggers to talk about them. It’s a great question because mentions and links from influential content sources are priceless for credibility, awareness and in particular, social SEO.

This is a topic close to home because after 8 years of blogging here at Online Marketing Blog attracting hundreds of thousands of visitors, nearly 50k RSS subscribers, 13k blog Facebook Fans and 16k blog Twitter followers, I’ve had the opportunity to be pitched, schmoozed and numerous other tactics to get me to talk about companies that want exposure. After all that, I can say I think I’ve found the magic formula that will almost guarantee bloggers will talk about a particular brand.

Are you ready?

I know, the suspense is killing me too.

OK, here it is.

It’s not about you. It’s about them.

Yeah, that’s it.

Bloggers don’t really care about your brand’s agenda.

What DO bloggers care about? That’s exactly the question PR and Media Relations professionals should be asking themselves. The problem is, most media relations people still think of bloggers as if they operate like journalists.

A great example is sending an email pitch (with no previous correspondence or social web interaction) with a press release attached as a MS Word document offering a chance to set up a meeting with some corporate executive to talk about the thing being pitched.

Really?

For comparison, imagine someone coming up to you at a party and introducing themselves, suggesting a great new drink and that you’ll need to arrange a time to talk to the bartender for more information about the drink and maybe you’ll like it and maybe you’ll talk about it to others.  I don’t think so.

What about introducing yourself, asking about favorite drinks and then getting one of those favorite drinks to try – right then and there?  If it’s great, that drink will get talked about, right then and there.

The problem with many blogger relations efforts is that PR pros tend to pitch based purely on serving the brand’s need for exposure instead of thinking about what would make the blogger interested and even excited to use a brand’s information in a blog post. That’s the challenge for PR professionals – reconcile brand needs with those of the media or bloggers.

How to be useful to bloggers as an information source is the key to getting more brand mentions. Dig into what hooks or triggers motivate a particular group or segment of bloggers and then package useful content in compelling and interesting ways that PR can use to engage them. Think about how those bloggers discover new content. Do they search? What do they search for? Where do they search? Do they ping their social networks for sources and information? Which social networks?

Besides optimizing brand stories for easy discovery on search engines and social networks, think about how to get on the blogger’s radar by appealing to their ego – in a relevant way.  Create content that is special, that is unique, relevant and timely. Bloggers love to be first. They love to share.

Once you’ve created compelling and useful content, make it easy for bloggers to share on the social networks where they spend their time. Beyond generic social sharing widgets, it might mean the ability to Tweet an individual data point, image or video. easy + useful + relevant = win.

Don’t stop with an infographic, monster list of industry statistics or entertaining video – keep producing interesting content and you’ll not only get on the radar of influential bloggers, you’ll stay there.

Push tactics like media relations pitches to bloggers need to empathize with bloggers’ needs and then package brand content in an interesting and useful way. Pull PR tactics to get on bloggers’ radar means optimizing content for search and social media discovery as well as making it easy to share the the content that has been found.

That’s how you make it compelling for bloggers to talk about brands online.

If you’re a media relations and PR pro, what have you done to become more successful at increasing blogger mentions of your company or your brand clients?

For even more great insights, check out Adam’s article on Ragan. You can also get Blogger Relations 101 here and some useful SEO tips for PR in Optimize.

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Blogger Relations: Push or Pull? How to Get Bloggers to Mention Your Brand | http://www.toprankblog.com

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